Return Policy

Last updated:

1. Overview

At Quibraxnaxie, we want you to be satisfied with your purchase. This Return Policy outlines your rights regarding returns, exchanges, and refunds for products purchased through our website https://quibraxnaxie.world.

This policy is designed in compliance with the EU Consumer Rights Directive (2011/83/EU), Swedish Consumer Sales Act (Konsumentköplagen), and the Swedish Distance and Off-Premises Contracts Act (Lag om distansavtal och avtal utanför affärslokaler).

2. Operator Information

• Company: Quibraxnaxie
• Address: Östra Hamngatan 16, 411 09 Gothenburg, Sweden
• Email: online@quibraxnaxie.world

3. Right of Withdrawal (Cooling-Off Period)

Under EU and Swedish law, as a consumer purchasing from a distance (online), you have the right to withdraw from your purchase without providing any reason within 14 calendar days from the date you (or a designated third party) receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement (e.g., by email) before the 14-day period expires. You may use the contact details provided above.

4. Effects of Withdrawal

If you exercise your right of withdrawal:

• We will reimburse all payments received from you, including the cost of standard delivery (if applicable), without undue delay and no later than 14 days from the day we are informed of your withdrawal decision.
• We may withhold the refund until we have received the returned goods or until you have provided proof of sending them back, whichever is earliest.
• Refunds will be made using the same payment method you used for the original purchase, unless you expressly agree otherwise.
• You shall return the goods to us without undue delay and no later than 14 days from the day you communicate your withdrawal. The direct cost of returning the goods shall be borne by you.

5. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened packaging.
• The product must be unused and in the same condition as when you received it.
• You must have proof of purchase (order confirmation, receipt, or similar documentation).

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Exceptions to Returns

The right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery.
• Goods that have been mixed inseparably with other items after delivery.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during shipping, defective, or not what you ordered, please contact us within 7 days of receiving the product. We will arrange for a replacement or full refund at no additional cost to you.

Under the Swedish Consumer Sales Act, you have the right to claim a remedy for defective goods for up to 3 years from the date of delivery. A defect that appears within 2 years of delivery is presumed to have existed at the time of delivery unless proven otherwise.

8. How to Initiate a Return

1. Contact us: Send an email to online@quibraxnaxie.world with your order details and reason for return.
2. Receive instructions: We will respond with return authorization and shipping instructions.
3. Ship the product: Send the product back to us using the address provided in the return instructions. We recommend using a trackable shipping method.
4. Receive your refund: Once we receive and inspect the returned product, we will process your refund within 14 days.

9. Refund Processing

• Refunds are processed within 14 days of receiving the returned product or proof of return shipment.
• Refunds will be credited to the original payment method.
• Processing times may vary depending on your payment provider.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check with your bank or payment provider, as processing times may vary.
• If you still have not received it, contact us at online@quibraxnaxie.world so we can investigate.

11. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product and place a new order.

12. Consumer Rights

Nothing in this policy limits or restricts your statutory consumer rights under applicable EU and Swedish law. If any provision of this policy conflicts with mandatory consumer protection law, the law shall prevail.

For consumer disputes, you may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se or use the European Commission's Online Dispute Resolution (ODR) platform.

13. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Changes will be effective upon posting to the Website. The "Last updated" date at the top of this page will be revised accordingly.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

• Company: Quibraxnaxie
• Address: Östra Hamngatan 16, 411 09 Gothenburg, Sweden
• Email: online@quibraxnaxie.world